Title: Practice Manager
Location: El Paso, TX and Las Cruces, NM
Positions: 1
Supervisory Role: Yes
 

Guiding Star Southwest, a division of Southwest Coalition, Inc., is searching for an experienced Practice Manager to join its mission in expanding life-affirming medical and birth services for women in El Paso, Texas and Las Cruces, NM. As an affiliate of the national Guiding Star Project and inspired by St. Mary, Our Lady Star of the Sea, Guiding Star Southwest is committed to delivering trauma-informed healthcare that respects the whole person by considering a woman’s mind, body, and soul. The organization’s focus spans the full spectrum of women’s health, from puberty through perimenopause, and emphasizes fertility, pregnancy, childbirth, breastfeeding, and motherhood, while striving to reduce trauma by advocating against societal pressures that may compromise the natural functions of a woman’s body. The ideal candidate is a diligent leader with a servant’s heart, eager to support the strategy and service of Guiding Star Southwest.

The Opportunity

As we expand our core services to include a birth center in alignment with Wholistic Feminism, we are looking for a practice manager to be responsible for working closely with providers and leaders. The Practice Manager will administratively lead the medical and birth facilities to ensure the best and more compassionate care for our clients.

To be a successful Guiding Star Southwest Practice Manager, you should be dedicated and focused on providing top-quality support to providers, always keeping in mind the experience and care for patients. They must be focused on “wholism” or whole-person care which considers a person’s mind, body, and spirit. You should have a strong working knowledge of trauma-informed women’s healthcare, as well as a patient, caring, and detail-oriented personality.

The ideal candidate will enjoy:

• Our unique model: In addition to our programs to build a Culture of Life in the Southwest, we also strive to provide expert healthcare to ensure that women have a life-affirming alternative through pre-natal and post-natal healthcare, education, and material support.
• Our culture: At Southwest Coalition for Life, we offer a more relaxed working environment, catering to the needs of our employees and establishing a family-like feel, leading by example and supporting breastfeeding in the workplace.
• Being an innovator: With the merger and expansion of two non-profit organizations, you will be establishing the medical practice for a new venture and helping support a ground-breaking mission on the new frontline of the pro-life movement in post-Roe America.

The Company

Southwest Coalition, Inc., is a 501(c)(3) non-profit corporation focused on restoring reverence for the sanctity of human life and natural womanhood across the Southwest through a coalition of nonprofit social enterprises in line with Catholic and Biblical teaching, including our Guiding Star Southwest women’s medical centers, The Lily Pad Maternity Home, our Her Care Connection outreach and mobile medical bus, and Coalition for Life ministries.

Our Core Values

All team members must embody and execute our Core Values within their day-to-day duties and responsibilities:

• Humble: Lack entitlement and ego, be respectful and flexible, don’t take yourself too seriously, set others up for success even at a potential loss for yourself.
• Hungry: Have an unrelenting hunger to change the world, taking initiative fueled by a boldly optimistic hope and entrepreneurial growth mindset.
• Smart: Strong emotional intelligence, understanding the impact of your words and actions on others, inviting vulnerable communication and healthy conflict.
• Heart: Be compassionate, prayerful, and empathetic with a sincere desire to truly see and know others through a reverence for life and natural womanhood.

What the Role Entails

The Practice Manager / Birth Center Administrator is responsible for the administrative oversight of  Guiding Star Southwest Birth and Wellness Center in accordance with Commission for the Accreditation of Birth Centers (CABC) standards. This role ensures compliance with regulatory requirements, accreditation readiness, quality improvement activities, risk management, and sustainable operations while supporting midwifery-led, patient-centered care.

The Practice Manager works collaboratively with clinical leadership to ensure safe birth center operations, effective governance support, and a high-quality patient experience across prenatal, intrapartum, postpartum, gynecologic, and wellness services.

CABC-Aligned Core Responsibilities

Governance & Leadership (CABC Section: Governance & Administration)

• Support the Leadership Team in fulfilling CABC governance responsibilities
• Ensure administrative policies and procedures align with CABC standards
• Prepare reports for leadership team meetings (operations, finance, quality, risk)
• Maintain documentation of governing body actions, approvals, and oversight
• Facilitate communication between leadership and clinical staff.

Policies, Procedures & Documentation

• Develop, implement, and maintain CABC-compliant policies and procedures
• Ensure policies are reviewed, updated, and approved per CABC timelines
• Maintain organized, survey-ready policy manuals and records
• Ensure staff education and adherence to approved policies
• Coordinate documentation management and record retention standards

Quality Management & Performance Improvement (QAPI)

• Coordinate the birth center’s Quality Assessment and Performance Improvement (QAPI) program
• Track clinical and operational quality indicators required by CABC
• Facilitate regular quality review meetings and documentation
• Support data collection for outcomes, transfers, adverse events, and trends
• Implement corrective action plans and continuous improvement initiatives

Risk Management & Safety

• Oversee incident reporting, investigation, and follow-up
• Ensure compliance with emergency preparedness and safety plans
• Coordinate drills and staff training (emergency transfers, fire, disaster, newborn emergencies)
• Maintain risk management logs and review processes
• Support infection control and environmental safety standards

Staffing & Human Resources (CABC Staffing Standards)

• Ensure appropriate staffing levels for clinic and birth center operations
• Maintain staff credentialing, licensure, competencies, and required certifications
• Track skills validation
• Support staff evaluations and professional development

Operations & Facility Management

• Oversee daily operations of the clinic and birth center
• Ensure physical environment meets CABC facility and safety standards
• Coordinate equipment maintenance, calibration, and supply management
• Oversee vendor relationships and service contracts
• Ensure readiness for inspections, surveys, and audits

Regulatory & Accreditation Compliance

• Maintain ongoing readiness for CABC accreditation and re-accreditation
• Coordinate preparation for surveys, including documentation and staff readiness
• Track and respond to corrective action plans, recommendations, or findings
• Ensure compliance with state licensure, Medicaid, and regulatory requirements
• Serve as primary administrative contact for accrediting and regulatory bodies

Patient Experience & Community Integration

• Ensure patient-centered, respectful, and culturally responsive care processes
• Oversee patient communication, intake, and feedback processes
• Address patient concerns and grievances per CABC requirements
• Support informed consent and education workflows
• Participate in community outreach and referral relationships

Information Management & Systems

• Oversee EHR and practice management systems
• Ensure secure, accurate, and compliant documentation
• Support data reporting for quality, accreditation, and regulatory needs
• Maintain confidentiality and HIPAA compliance

Required Qualifications

• Bachelor’s degree in Healthcare Administration, Business, or related field (or equivalent experience)
• Minimum 3–5 years of management experience
• Required to commute to and from work locations across state lines
• Fluent in English and Spanish Preferred
• Experience with healthcare compliance, quality management, and risk processes
• Strong organizational, leadership, and documentation skills
• Proficiency with EHR and practice management systems

Please note that this job description is a living document, and your passion and dedication will contribute to shaping the dynamic nature of your responsibilities. Join us in making a profound impact on the lives of those we serve. Please note that this job description is subject to change and may be updated as needed.